Speech Analytics and Digital Scorecards

understanding the voice of the customer

Speech Analytics → Digital Scorecard →

Speech Analytics

voiXen speech analytics helps companies to achieve excellence in customer service and sales. Our cloud based software solves several problems:

Shortening the training process
Increase of sales potentials
Measuring of customer satisfaction
Increase of FCR (first call resolution rate)
Reduction of AHT (average handling time)

Use Cases →

Your Return On Investment with voiXen

Your Savings with voiXen per Year:

101.200



free detailed analysis

Digital Scorecards

voiXen's digital scorecards automate and digitalize your coaching process in the contact center in five easy steps. Click here for your first digital coaching — in only five minutes!

Event Highlights

voiXen at CCW 2020

voiXen at CCW 2020: hall 3 booth H 17

From 2-4 March 2020 customer service experts from all over Europe will meet again in Berlin. Please visit voiXen in hall 3 at booth H 17. We are happy to provide you with a free exhibition ticket.

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voiXen at CCC-Expo in London

voiXen at C&CC-Expo in London

In spring it is time again: From 18-19 March 2020 London will once again be the centre of the call & contact centre world. At Europe's leading event you will find voiXen at booth 1680.

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This is voiXen in a nutshell

This two and a half minutes video gives you insights about the product and the company.

voiXen at Web Summit 2018 in Lisbon

Key Features

The voiXen platform delivers a broad range of advanced technology to improve call quality and customer satisfaction.

All Features →

What our customers say

  • „We can work much more efficiently and accurately with voiXen because we can prove the excellent quality of our work. This allows me to be much more confident with the client - I enjoy it.“

    Herbert Ferdinand

    Herbert Ferdinand
    Manager Customer Service
    T.D.M.

  • „Since introducing voiXen and its integrated coaching analysis tool ("CAT"), the time we spend on coaching has been reduced enormously. Instead of having to analyse complex manual voicefiles, our coaches are now able to work directly with agents using conspicuous voicefile lists generated by the CAT. CAT also helps them map trends and create coaching topics. This frees up more of their time to dedicate to agent training.“

    Jörg Weidmann

    Jörg Weidmann
    Board of Directors
    exciting AG

  • „With voiXen I can recommend a great tool to my consulting clients to optimize their coaching efforts and achieve even better quality.“

    Gerd Conradt

    Gerd Conradt
    Coaching Expert
    gerd-conradt.com